You will notice that if you scratch the leather, marks can easily be removed by simply rubbing over the scratch with your finger or a cloth. If you have a deeper scratch we recommend you to apply colour neutral conditioner
We ship internationally directly from Vietnam where our products are being made. Shipping times varies between countries but we are commited to deliver our products within 4 weeks of the moment of the order.
In most cases there is no issue at all and you will not incur any additional fees. However, the following needs to be read and understood before ordering from our website.
When ordering from jacquesilbert.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.
Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still subjected to import taxes, customs duties and fees levied by the destination country. In these cases the post will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.
In case additional charges apply upon reception and you choose to not pay, Jacques Silbert reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.
Yes. Undandy understands that the safety of personal information is extremely important. We use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorised access.
We use the secure 128-Bit-SSL encryption standard for all orders, which guarantees you a worry-free shopping experience.
Our card payments are processed with Stripe payments which is the industry leading payment gateway.
If you have problems with a specific payment provider please contact us on email@example.com, we will investigate the problem and fix it within 24 hours. If there is a technical issue from our end we will reward your patience with a discount code :-)
In order to meet high quality expectations on the durability and natural aspect of our products, we have chosen to work with cow and buffalo leather. This allows our products to be resilient and soft at the same time. Moreover, the leather that we use is of the highest quality, Full or top grain - meaning that. With an average thickness of 1.8mm, it is twice as thick as the leather used in conventional leather bags and thus more robust and natural in its essence. In order to ensure a beautiful surface, without any unnatural changes in the structure, we select our raw material carefully and use healthy cowhide.
Our site uses 3D representations of the textures we use in reality. We tried to make it as realistic as possible but due to the nature of the leather being a natural material, imperfections or differences are part of its beauty.
This means that your products designed on our web will be as close as possible to the ones in reality but there is always going to be a slight difference.
Your bag will have developed a unique patina and the leather might appear to feel a bit rougher. Most of our customers like exactly that feel, but if you want to give your bag a cleaner feel you can nourish your leather bag with all kinds of leather care products.
If you have doubts on how to take care of your product please send us an e-mail to firstname.lastname@example.org and we will carefully explain
Your new leather bag does not require any particular care initially as it will be protected by the waxed finishing applied in our tannery. Anyways, if you want to give your bag a cleaner feel and protect it from future scratches you can nourish your leather bag with colour neutral and all natural beeswax.