FREQUENTLY ASKED QUESTIONS

Orders

Can I change my order?

How do I know my order has been confirmed?

How long does the delivery usually take?

How can I contact you?

Returns

Can I return my bag?

Refunds

Products

Is there a Warranty on my bag?

Can I remove the scratches on my bag?

Can I use my bag as a travel hand luggage?

How are the bags being produced?

A part of my bag broke, what do I need to do?

Shipping

International

Customs, taxes, duties & fees

How can I track my order?

I have not received my order, what do I need to do?

I want to change my shipping address?

Payment Options

Is it safe to use my credit or debit card on your site?

What payment options do you offer?

I am having problems with the payment, what can I do?

What currencies can I pay in?

Leather

What is so special about the leather?

The colour of my bag seems different than in the website

Why is the color of my bag changing?

What I can do to treat the leather well?

Is my bag waterproof?

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